The Friday morning workaround
It is Friday morning at 9:40. Your finance lead is not analyzing strategic results. She is reconstructing them inside a custom spreadsheet she built herself, cross-checking data that a central system product was supposed to deliver. Ask her why, and you get a shrug: 'It's faster if I just do it manually.'
That shrug is the sound of an invisible cost being absorbed by your operating margin. Multiply those hours across every analyst, marketing lead, and operations manager running the same quiet workarounds, price them at loaded payroll rates, and you get a monthly bill that appears on no technology invoice. You are paying twice: once for the data team to build the asset, and again for your business teams to work around it.
The MetricHours lost to manual workarounds × loaded hourly payroll rate = a monthly euro figure, broken down by team and product, that your CFO can audit directly against payroll.